SAFEWALLS FAQ

This FAQ section will answer some of the interrogations you might have regarding the SAFEWALLS project.

You will also find answers about the buying process and how to manage your SAFEWALLS account.

What is SAFEWALLS?

SAFEWALLS is an art project curated by Cirque du Soleil. It celebrates Cirque du Soleil’s roots—the street—as well as the creative freedom and raw energy associated with street arts by pairing up with artists all over the world to create art posters inspired by its shows.


Fusing the fascinating world of Cirque du Soleil with the freedom and energy of street arts, the final artworks will be used for the production of limited edition, signed and numbered posters, and open edition screen prints, available for sale via its website, safewalls.org. Artists are given carte blanche—i.e. they have complete creative freedom in producing their show-inspired works.


What does SAFEWALLS mean?

The term "Safe Walls" refers to legal spots in the urban landscape for local street artists to do their work without the fear of sanctions.

I've found what I want to buy. What do I do now?

Once you've found the articles you were looking for, click "BUY NOW", read the description, pay attention to the delivery zones available for that product, choose your size or colour (depending of the item), then click "ADD TO CART". Just like in a store, you place the item you want in your cart. If an item is marked "out of stock," it is not available.

How can I change the contents of my cart?

When you click "ADD TO CART", the item is added to your cart. You can review the content of your cart at any time by clicking the "VIEW CART" button. To remove an item from your cart, click "Remove".

What does "out of stock" mean?

Out of stock means that an item is unavailable and cannot be ordered.

What does "Unfortunatly we can’t ship to your location." mean?

1- The country you’ve selected is not part of our accepted delivery zones. (See the list of valid shipping zones in the product descriptions, this list will expand with time)

2- Your shopping cart contains too many items. Placing two orders would be an alternative a great alternative.

Where can I find the delivery zones ?

Shipping zones are listed in the product descriptions.

Is it secure to order from your online shop ?

All transactions are processed using SSL encryption. SAFEWALLS carefully protects their customers' personal information. (see our Privacy Policy). Note that your credit card information is not handle by SAFEWALLS in any way. Your credit card data will be handle solely by PAYPAL, the faster and safer way to pay for your online purchases.

Where can I find my credit card security code?

The security code is on the back of your card. You will see your card number followed by three or four digits in the signature section. These three or four digits is the card security code (sometimes called "card verification value" or "card verification code").

What payment methods do you accept ?

We only accept PAYPAL, the faster and safer way to send money online. PAYPAL will allow you to pay with the following methods : VISA, MASTERCARD, AMERICAN EXPRESS and Bank Transfer.

How do you pack your orders?

Posters

Posters are shipped in a very sturdy double telescoping tube sealed with tape. Each print is individually rolled in kraft paper. (a maximum of four (4) posters per tube. If a shirt is added to your order, the maximum amount of posters will reduced to three (3))

 

Fine prints

Fine prints are shipped in a very sturdy double telescoping tube sealed with tape. Each print is individually rolled in kraft paper. (a maximum of one (1) fine print per tube)

 

Shirts

Shirts are shipped in resistant plastic envelope. Each shirt is individually bagged in their own plastic sleeve. (a maximum of four (4) shirts per envelope)

How much will delivery cost?

Delivery costs are based on your order’s total weight. You can easily estimate your shipping cost in "YOUR SHOPPING CART" page.

Sales taxes and customs charges

Applicable sales taxes are included in our prices. Purchasers are responsible for checking whether an article can be legally imported into their country and must pay duty that may be levied at the border.

I just placed an order, how long will it take to arrive?

The delivery time will vary depending of the shipping method that you’ll choose.

    USA (when applicable) USPS First Class Mail (no tracking) 6-8 business days USPS Priority Mail (with delivery confirmation) 6-8 business days USPS Express Mail (with tracking and signature) 1-3 business days UPS Ground (with tracking) 5-7 business days

 

    CANADA (when applicable) USPS First Class Mail (no tracking) 8-12 business days USPS Priority Mail (delivery confirmation) 8-12 business days USPS Express Mail (tracking and signature) 5-8 business days UPS Ground (with tracking) 7-12 business days

 

    INTERNATIONAL USPS First Class Mail (no tracking) 20-30 business days USPS Priority Mail (delivery confirmation) 8-14 business days USPS Express Mail (tracking and signature) 3-5 business days UPS Expedited (with tracking) 7 business days
How can I track my order?
    1) Make sure that you choose a shipping method that includes a tracking number (Each shipping method is detailed in the checkout process). 2) We will notify you by e-mail as soon as your parcel leaves our warehouse. If you have chosen a delivery method with tracking, a link to track your order will be inserted in the e-mail.
RETURNS AND EXCHANGES

Our policy : do not hesitate to return an article within 45 days of receiving it to obtain an exchange or a refund (based on the problem). We will exchange or issue a refund based on product availability. The returned product must be in unused or unworn condition. Make sure to keep your original shipping tube for an easier return process.

Get in touch with us by e-mail at contact@safewalls.org.

How do I check out?

Just follow these steps:

1) STEP 1 - Billing details Selected existing billing address or new address and fill the form. Then click "BILL & SHIP TO THIS ADDRESS" to continue.

2) STEP 2 - Shipping address You can modify the shipping address by clicking "MODIFY" on the right. Enter the new delivery address to which you want your order to be shipped. Then click "SHIP TO THIS ADDRESS" to continue.

3) STEP 3 - Shipping method Select a shipping method. Then click CONTINUE.

4) STEP 4 - Order confirmation To continue with your order, you must read and accept the terms and conditions. If you would like to receive our newsletter, click the box. Then click "PROCEED TO PAYMENT".

5) STEP 5 - Redirection to PAYPAL Follow Paypal easy instructions. Enter your payment information to complete your purchase. Your order will process when the payment is received.